Overview
At Small Solar Lights, we aim to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
Returns
You may request a return within 7 days of receiving your product. To be eligible, the item must be unused, in its original condition, and returned with all original packaging and accessories. Products that are damaged due to misuse or improper handling are not eligible for return.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos or videos as proof. We will arrange a replacement or refund after verification.
Refunds
Once your returned item is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days.
Exchange Policy
We offer exchanges only for defective or damaged products. If you need to exchange an item, please contact our support team for assistance.
Non-Returnable Items
Certain items may not be eligible for return, including products that have been used, customized, or damaged after delivery.
Cancellation Policy
Orders can be canceled before they are shipped. Once the order is dispatched, cancellation may not be possible.
Shipping Costs
Customers may be responsible for return shipping costs unless the product is defective or incorrect. Shipping charges are non-refundable.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: [email protected]